Refund Policy

Refund Policy

At Pawsnatch.com, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, our refund policy allows you to request a refund within 15 days of receiving your items.

Conditions for Refund:

  1. The item must be unused, in its original packaging, and in the same condition as when you received it.
  2. Refund requests must be made within 15 days from the date of delivery.
  3. To initiate a refund, please contact our customer support team with your order number and a brief explanation of the reason for the return.

Refund Process:

  1. Upon receiving your refund request, our team will review it to ensure it meets the specified conditions.
  2. If the conditions are met, we will process the refund to the original payment method used for the purchase.
  3. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part.

Contact Us: If you have any questions or concerns regarding our refund policy, or if you would like to initiate a refund, please contact our customer support team. We are here to assist you and ensure that your experience with Pawsnatch.com is positive and hassle-free.

Thank you for choosing Pawsnatch.com. We appreciate your trust in our commitment to providing quality products and excellent customer service.