Return Policy

Return Policy: 30 Days

At Pawsnatch.com, we want to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, our return policy allows you to initiate a return within 30 days of receiving your items.

Conditions for Return:

  1. The item must be unused, in its original packaging, and in the same condition as when you received it.
  2. Return requests must be made within 30 days from the date of delivery.
  3. To start the return process, please contact our customer support team with your order number and a brief explanation of the reason for the return.

Return Process:

  1. Once we receive your return request, our team will review it to ensure it meets the specified conditions.
  2. If the conditions are met, we will provide you with instructions on how to return the item.
  3. Upon receiving the returned item, we will inspect it to verify its condition.
  4. If the return is approved, we will process a refund or issue store credit, depending on your preference.

Please Note:

  1. Shipping fees are non-refundable.
  2. The customer is responsible for return shipping costs unless the return is due to an error on our part.

Contact Us: If you have any questions or concerns regarding our return policy or wish to initiate a return, please contact our customer support team. We are here to assist you and ensure a smooth and satisfactory return process.

Thank you for choosing Pawsnatch.com. Your satisfaction is our priority, and we appreciate your trust in our commitment to providing quality products and excellent customer service.